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Many of the problems users experience are browser related. If you right click anywhere in your browser and click on the 'Inspect' option, you should see a window appear.
click on the Console option in this new window
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If you see a No Data available Message like this one below it means that your organisation’s data isn't available in any of the datasets that are accessed by the PSMU Team.
There are many potential reasons for this, maybe there has been a recent merger ? Data may have been assigned to "old" organisation codes?
It might be that the data submission was excluded for some reason? There could be a cleaning / validation issue?
The best thing to do is contact your local data management / information services teams to help investigate the reasons for this.
We cannot help resolve any data flow issues, all we can see is if the data is there (or not).
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Many of the error messages that pop up from the PSMU website stem from using an out-dated version of Internet Explorer. To find out which version of Internet Explorer you are using please follow these simple steps.
- Click on the Settings icon close to the top right hand corner of your screen:-
- Open this menu and click the About Internet Explorer button.
- A window appears like the one below, the number next to Internet Explorer will tell you which version you are using. In this case it is Internet Explorer 11
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While we take every care to make the System compatible with a wide range of web browsers it is not possible for us to anticipate every possible combination of browser and configuration.
If you come across issues using this site it is usually a good idea to grab a friendly local IT guy to check any potential local issues first!
We will support and regularly test the site using the majority of browsers currently in use, specifically the following browsers :
- Internet Explorer (IE) 9,10, 11 or later
- Edge – latest version
- Google chrome - latest version
- Firefox - latest version
- Opera - latest version
- Safari – latest version
For users still on IE8 we will try to ensure minimum functionality and endeavour to support older versions on a reasonable effort basis, however, it should be noted that as of 12 January 2016 only the most current version of IE will receive technical support and security updates from Microsoft.
We would recommend that browser versions are kept up to date to ensure the best functionality and security, see https://support.microsoft.com/en-gb/lifecycle#gp/Microsoft-Internet-Explorer.
This site is designed to be mobile device friendly and has been built with the responsive bootstrap framework.
This also means we use responsive media queries and font downloads to create a nice user experience (we hope!)
This site should not need any active X controls or plugins to work.